What This Policy Covers 

This privacy policy explains how I collect, use, and protect your personal information when you visit my website, contact me, or utilise my services.

Contact Details

If you have any questions about this policy or your personal data, you can contact me at:

Telephone: 07484279894

Email: lizzie@clearandclutterfree.co.uk

What Information do I Collect

I may gather the following categories of personal information, where relevant and with your consent:

• Name, address, telephone number, email address and preferred pronouns (where you choose to provide them).
• Emergency contact details (where provided) in case of an emergency during a session
• Relevant health or accessibility information that may affect how I safely provide my services.
• Where relevant to the services I provide, I may collect limited information about your religious or philosophical beliefs where this is necessary to meet your individual needs or preferences. 
• Information about family members or other individuals where it is relevant to providing my services and has been provided by you.
• Details about pets, household routines, or specific needs 
• Photographs of your home or belongings, taken only with your consent, where they assist with planning, documenting progress or providing my services.
• Website usage data such as IP address, page visits, and interactions 
• Marketing preferences, including whether you wish to receive updates, offers or newsletters from me.

Why I Collect Your Information 

I collect your personal information to:

• Provide and improve services 
• Oversee client accounts and manage bookings
• Keep in touch about appointments and updates
• Maintain health, safety, and lone working protocols
• Send occasional marketing messages with your permission

Where I get information from 

Most of the information I collect comes directly from you through contact forms, emails, telephone calls, messages or in-person sessions. 

How I Use Your Information 

I use your information to:

• Provide my services in a safe, effective, and personalised way 
• Contact you about sessions, changes, or updates 
• Maintain records for insurance, billing, and compliance
• Share my live location with a trusted contact and, if necessary, allow them access to my appointment schedule to ensure my personal safety as a lone worker.
• Send occasional marketing messages where you have given your consent.

You can withdraw your consent and opt out of receiving marketing communications at any time by clicking the unsubscribe link in my emails or by contacting me directly.

Cookies & Website Data

My website uses cookies to help it function effectively and to improve your experience. This includes:

• Essential cookies, which are necessary for the website to operate correctly.
• Analytics cookies, which help me understand how visitors use my website so I can improve its performance and content.

Analytics cookies are only used where you have provided your consent through my cookie banner.

Cookies do not give me access to your computer or personal files. You can manage or disable cookies at any time through your browser settings, although doing so may affect how some parts of the website function.

How I Store Your Information 

I take appropriate technical and organisational measures to keep your personal information secure and protect it against unauthorised access, loss, misuse or disclosure. These measures include:

• Password-protected devices and accounts.
• Secure storage of client contact details and session records.
• Secure cloud storage where used.
• Encryption where appropriate, including for photographs taken with your consent.
• Anti-virus software and regular software updates.
• Limiting access to personal information to only those who need it.

Photographs taken with your consent are stored securely and can be deleted on request, unless I have a legal or legitimate reason to retain them.

How Long is Your Information Kept 

I retain client information only for as long as necessary. Some records may be kept for up to seven years to comply with legal, insurance, or accounting obligations. Where you request deletion, I will erase your personal data unless I have a legal obligation or other lawful reason to retain it.

Keeping Your Information Safe 

I take the security of your personal information seriously. If a personal data breach occurs, I will investigate it promptly and take appropriate steps to minimise any risk.

Where required by law, I will:

• Notify the Information Commissioner’s Office (ICO) within 72 hours of becoming aware of the breach.
• Inform affected individuals without undue delay if the breach is likely to result in a high risk to their rights and freedoms.
• Report the incident to other relevant authorities or service providers (such as the Police or my email provider) where appropriate.
• Take steps to contain the breach, investigate its cause, and prevent it from happening again.
• Keep a record of the incident and the actions taken in accordance with UK GDPR requirements.

Sharing your Information 

I never sell or share your personal data for marketing purposes. 

I may share your information with trusted service providers (such as accountants, insurers or IT providers) where this is necessary to operate my business, fulfil a legal obligation or where you have given your consent. Any third parties I work with are required to keep your information secure and only process it for the purposes for which it has been shared.

Automated Decision-Making

I do not use your personal information to make automated decisions or carry out profiling that produces legal or similarly significant effects.

International Transfers

I generally store your information within the UK. If any service providers process data outside the UK, I will ensure appropriate safeguards are in place in accordance with UK GDPR.

Links to Other Websites

My website may contain links to other websites. If you follow these links, please check their own privacy policies. I’m not responsible for how they manage your data. 

Social Media 

When you like or comment on my posts on social media, your activity may be visible to others. Each platform has unique privacy settings. Please review them to control how your data is shared.

Your Rights

 Under UK GDPR, you have specific rights regarding your personal information. You can:

• Request a copy of your personal data.
• Ask me to correct or update inaccurate details. 
• Ask me to delete your data.
• Restrict how your data is used.
• Object to processing. 
• Request that I transfer your personal data to another organisation, where technically feasible.
• Withdraw consent at any time (where I rely on it). 

For more information about your data protection rights, please visit the Information Commissioner’s Office (ICO) website.

If you wish to exercise any of your rights, please contact me. I will respond within 30 days.

Lawful Bases for the Collection and Use of Your Data

I rely on different lawful bases under the UK General Data Protection Regulation (UK GDPR), depending on the purpose for which I process your personal data.

• Contract: I process your personal data where it is necessary to provide the services you have requested, such as arranging appointments, communicating with you, and carrying out professional organising and decluttering sessions.

• Legitimate Interests: I may process your personal data where it is necessary for my legitimate business interests, provided these are not overridden by your rights and freedoms. This includes responding to enquiries, ensuring my safety as a lone worker, maintaining appropriate business records, and protecting my business, provided these interests do not override your rights and freedoms.

• Legal Obligation: I may process your personal data where necessary to comply with legal obligations, such as maintaining financial records for tax and accounting purposes.

• Consent: I rely on your consent for certain activities, such as sending marketing emails, taking photographs of your home or belongings, or sharing testimonials. You may withdraw your consent at any time by contacting me.

• Special Category Data: Some information I collect, such as health information or details about your religious or philosophical beliefs, is classed as special category data under Article 9 of the UK GDPR.

I will only collect and use this information where it is necessary to provide my services safely and appropriately, and where, 

• you have given your explicit consent; or
• another condition permitted under Article 9 of the UK GDPR and the Data Protection Act 2018 applies.

I only collect the minimum amount of special category data necessary for the purpose it was collected, keep it secure, and never use it for direct marketing.

How to Complain

If you have concerns about how I’ve handled your personal data, please reach out to me directly so I can assist you. If you remain dissatisfied, you have the right to file a complaint with the ICO:

ICO contact details:          

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Policy Updates

I may update this policy from time to time. The latest version will always be accessible on my website.

Updated: 01/07/2026