What This Policy Covers 

This privacy policy explains how I collect, use, and protect your personal information when you visit my website, contact me, or utilise my services.

Contact Details

If you have any questions about this policy or your personal data, you can contact me at:

Telephone: 07484279894

Email: lizzie@clearandclutterfree.co.uk

What Information do I Collect

I may gather the following categories of personal information, where relevant and with your consent:

• Your name, address, phone number, email address, gender, and pronouns
• Emergency contact details and relevant health information for your safety
• Religious or philosophical beliefs 
• Information about family members or third parties
• Details about pets, household routines, or specific needs 
• Photos of your home or belongings
• Website usage data such as IP address, page visits, and interactions 
• Marketing preferences

Why I Collect Your Information 

I collect your personal information to:

• Provide and improve services 
• Oversee client accounts and manage bookings
• Keep in touch about appointments and updates
• Maintain health, safety, and lone working protocols
• Send occasional marketing messages with your permission

Where I get information from 

Most of the information I collect comes directly from you. Through forms, emails, phone calls, or in-person sessions. 

How I Use Your Information 

I use your information to:

• Provide my services in a safe, effective, and personalised way 
• Contact you about sessions, changes, or updates 
• Maintain records for insurance, billing, and compliance
• Share my live location with a trusted contact, and if necessary, they will have access to my appointment schedule to ensure my personal safety as a lone worker.
• Send occasional marketing messages with your permission

Cookies & Website Data

My website uses cookies to:

• Understand how people use it
• Improve your browsing experience 

Cookies don’t give me access to your computer or personal files. You can manage your cookie settings anytime via your browser. 

How I Store Your Information 

Your data is stored securely, and I use appropriate physical, digital, and managerial measures to keep it safe. That includes:

• Password-protected systems for communication and records
• Secure storage of contact details and session records
• Encrypted storage of any photos taken with consent, which can be deleted upon request

How Long is Your Information Kept 

I review all client information annually. I may retain necessary data for up to 7 years for legal or financial reasons, unless you ask me to delete it sooner. 

Keeping Your Information Safe 

In the event of a data breach, such as theft or hacking, I will:

• Report the incident to the appropriate authorities, such as the Police, Information Commissioner’s Office (ICO), and/or the email service provider.
• Contact affected clients within 72 hours
• Offer support and document the incident in full 

Sharing your Information 

I never sell or share your personal data for marketing purposes. 

I may share limited information with trusted professionals, such as insurers, accountants, or administrative support, only when necessary and with your explicit consent, unless disclosure is legally required.

Links to Other Websites

My website may contain links to other websites. If you follow these links, please check their privacy polices. I’m not responsible for how they manage your data. 

Social Media 

When you like or comment on my posts on social media, your activity may be visible to others. Each platform has unique privacy settings. Please review them to control how your data is shared.

Your Rights

Under UK GDPR, you have specific rights regarding your personal data. You can:

• Request a copy of your personal data
• Ask me to correct or update inaccurate details 
• Ask me to delete your data 
• Restrict how your data is used
• Object to processing 
• Ask me to transfer your data to another organisation 
• Withdraw consent at any time (where I rely on it) 

For further information about your rights, Visit https://ico.org.uk

If you wish to exercise any of your rights, please contact me. I will respond within 30 days.

Lawful Bases for the Collection and Use of Your Data

I rely on different lawful bases to process your personal data, depending on the situation: 

Contract: when processing is necessary to deliver my services to you. (e.g., booking, planning, and carrying out sessions).

Consent: when you’ve given clear permission for specific uses (e.g., for taking photos, sharing testimonials or marketing emails). You can withdraw it at any time. 

How to Complain

If you have concerns about how I’ve handled your personal data, please reach out to me directly so I can assist you. If you remain dissatisfied, you have the right to file a complaint with the ICO:

ICO contact details:          

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Policy Updates

I may update this policy from time to time. The latest version will always be accessible on my website.

Updated: 09/10/2025